Microsoft says it has over 20M paid Copilot users, and they really are using it - BERITAJA

Despite the lingering perception that nary 1 really uses Copilot, Microsoft said Wednesday that its personification guidelines and engagement are increasing for the AI instrumentality that’s baked into M365 apps for illustration Word, Excel, and Outlook email.

M365 Copilot now has 20 cardinal paid endeavor Copilot seats, Microsoft CEO Satya Nadella said during the company’s quarterly net convention call.

The institution has quadrupled the number of companies paying for complete 50,000 seats, Nadella said, noting that Bayer, Johnson & Johnson, Mercedes, and Roche person much than 90,000 seats. He pointed to the woody announced earlier this week pinch Accenture for complete 740,000 seats. “Our largest Copilot triumph to date,” he said.

Plus, he insists that group are utilizing it, engaging pinch Copilot arsenic overmuch arsenic they do pinch email.

“Copilot queries per personification were up about 20% 4th complete quarter. To put this momentum successful perspective, play engagement is now astatine the aforesaid level arsenic Outlook,” he said. “This is for illustration a regular wont of aggravated usage.”

He emphasized that Copilot is not limited connected immoderate 1 model, for illustration OpenAI.

“You now person entree successful chat to aggregate models by default, pinch intelligent car routing successful agents pinch critique and counsel, you could usage aggregate models together to make optimal responses,” he said.

Microsoft 365 supports Anthropic’s Claude, for instance.

In fact, Morgan Stanley’s Keith Weiss said connected the quarterly net telephone connected Wednesday, “Those Microsoft 365 Copilot numbers are ace awesome and I deliberation measurement up of about people’s expectations.”

Agent mode is 1 area that is driving usage, noting that “as of past week, Agent mode is now the default acquisition crossed Copilot and Word Excel and PowerPoint.”

Microsoft past week made its Copilot’s agentic capabilities mostly available. This allows Copilot to return multi-step actions straight successful the documents. “You now person a caller measurement to delegate and complete activity utilizing Copilot,” Nadella said.